Defects and Damages
Defects and damages are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. Defect claims can only be submitted in the first 6 months. Please note natural organic materials will have natural imperfections and this is not considered a defect. As foreign wood adapts to our climate, it can shift size and cause cracking. This again is natural and part of the beauty of solid wood.