Canceling Your Order
We have truly taken the time to source and select incredible product and quality around the globe for you.
We select every item with great care and intention- so you can have a beautifully curated home.
We truly hope you enjoy and love the pieces you select- however if you do not please read the information below.
We do have limitations on returns. We encourage you to read our product descriptions thoroughly, understand the specification and details of your order, measure your space, and reach out to us with any questions to amy@koehndesignconsulting.com prior to making your purchase! So we can help ensure you have all the information you need to make your purchase with confidence and clarity.
Thank you so much for choosing Koehndesign.
Returning Your Item
If your item is eligible for a return (see below), it must be returned within 15 days of the date you received it. All items will be inspected upon return. Please contact amy@koehndesignconsulting.com to initiate the return process.
If the item is damaged during the return transit, our team will evaluate and refund an appropriate amount based on its condition. A Damage Fee starting at 25% of the purchase price will apply. Please note if the item is considered unsalvageable, we may not be able to provide any refund. Thank you so much for your understanding on this matter.
Please note: At this time, we do not offer return shipping labels and shipping is non-refundable. The return shipping is your responsibility. Our actual shipping costs are often higher than what has been indicated on your order however we try to make these costs align for our clients.
Please reach out to us prior to shipping items back to our store. We do not take returns that have not been pre authorized.
We do not accept returns on all items for various reasons..
Eligible Items for Return:
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Decor
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Rugs
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Plug-in Lighting
Ineligible Items for Return:
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Custom or made to order items, including art and furniture
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Medium/Large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, beds and any other items over 15lbs)
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Bedding, towels, and bath products (for sanitary reasons)
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Hardwired lighting
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Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
Refund Policy
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Refunds will be issued in the original form of tender once all items have been received and inspected and will show on your account within 5-7 business days
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Shipping and Delivery fees are non-refundable
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Received purchases are not eligible for price adjustments unless purchased within 5 days of when the sale begins
Manufacturer Defects or Transit Damages
Defects and damages are an unfortunate inconvenience. Each case we will carefully inspect and approve. Please report within 48hrs of receiving the item by emailing amy@koehndesignconsutling.com If you are receiving white glove delivery from our delivery partners, please inspect the piece before the drivers leave and have them make note of any damages or defects.
Please Note: Natural materials have many variations and their imperfections are not considered defects. As foreign wood adapts to different climates, it can shift in size which can result in cracking. This is part of the natural beauty of wood and organic product- and is not considered a defect.
Make a Claim: Please email to start your claims process for any defects or damages. This will help us gather all the information in one place and speed up the claim process. We’ll reach out to you as soon as possible with the next steps! This process can take anywhere from 2-4 weeks to complete as we work to issue a replacement or suitable solution. We will work hard to look into your claim as soon as possible and communicate with you about next steps.